Every review answered. Every customer asked.
Most owners reply to almost none of their reviews and forget to ask for new ones. Rooster does both, in your voice, and never picks who gets asked based on how happy they seem.
What Rooster does with reviews
Reviews are the second thing customers look at after price. Rooster treats them like the front door.
- A draft reply within minutes of any new Google review, matched to the star rating and what the customer actually said
- A review request to every customer after a closed job, by email or text with consent, timed for when people say yes
- Weekly read on what people praise and complain about most, pulled from the reviews themselves
"Ray talked me out of a full replacement and fixed the igniter for a fraction. Honest people."
From new review to posted reply
A review lands
Rooster sees it within minutes, reads the rating and the text, and pulls what it knows about that job if the customer is in your records.
A draft appears in your feed
Specific to what they said, calm on the bad ones, never a discount or an argument. One line explains why it was written that way.
You approve, it posts
One tap. Edits teach Rooster your tone, so next week's drafts need fewer changes. Replies to five-star reviews can go automatic once you trust them.
Rules we won't break, even if you ask
Review platforms and the FTC have clear lines. Rooster is built so they can't be crossed by accident.
- No review gating: every customer gets asked, never only the happy ones
- No incentives tied to what a review says
- Complaints about safety, injury, discrimination or legal threats are flagged for you, never auto-drafted
- Yelp is monitored but never messaged, because Yelp doesn't allow review requests or third-party replies
"My kid got sick after eating here and I'm calling the health department."
Questions
Does Rooster post replies without me?
Not until you say so. Every reply starts as a draft. After a run of clean approvals you can turn on auto-post for a specific type, like five-star replies, and turn it off any time.
How does it ask customers for reviews?
By email, or by text if the customer gave written consent at checkout. Requests go to everyone after a completed job, never filtered by sentiment, and always include an easy opt-out.
What about fake or unfair reviews?
Rooster drafts a measured public reply and gives you the steps to request removal through Google. It never argues in public.
Can it handle Yelp?
It reads Yelp so you know what's there. It doesn't reply or request on Yelp, because Yelp's rules don't allow either from a third party.